Refund policy

Returns

Returns made within 30 days of purchase are accepted for change of mind. Please note that the cost of shipping is non-refundable in this instance, and you must return the wine in saleable condition. 

Returns can be sent to the following address:

Dan's, 2-4 Tottenham Road, N1 4BZ, London

Faulty Bottles

Wine faults unfortunately come with the territory. If your wine is affected by cork taint please contact me immediately and if possible send images of the cork and wine label that include the lot numbers. Please note that cork taint only affects wines with natural cork.

Many of the wines sold on Parched are made without chemical intervention, and are susceptible to structural changes if not stored correctly. All wines sold are stored in temperature controlled conditions and only shipped when the weather is suitable. Returns for faults such as oxidation and re-fermentation likely caused by incorrect storage are only accepted within the first 30 days following purchase. Please ensure you treat your wines correctly, try to store them in a dark place, preferably cool, where the temperature doesn't fluctuate too much.

Contact

Please email us immediately at wine@parched.wine with details of any delivery issues or cancellation requests and we will attempt to resolve these ASAP.

The fragile nature of wine packaging does unfortunately sometimes lead to breakage, regardless of care taken, we will always seek to either replace or reimburse any damaged products. Where there are any issues, please send photo evidence of damages to help process claims speedily!

For further information regarding your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 please consult the UK Government Legislation website.